21 weeks on...

The heating that should have taken four days, has taken over three weeks to install. The Plumber...who prefers to be called a Heating Engineer...is so laid back he is positively horizontal...due to the lackluster way in which he works, a fine of £100 per day was imposed, this however, did little to speed things up.

Firstly the boiler...having been advised the boiler in situ would be adequate to run the desired heating system, it was highly annoying to be told that in actual fact I would need a new one to avoid having to MANUALLY switch from hot water to heating...sooo...I went about purchasing one, looking for the smallest on the market, collating the technical specs and sending to the Heating Engineer for verification. Two days later I was given the go-ahead with assurances that this would effectively run the system...you know what's coming...some three days after delivery I was called to be told that the boiler as incorrect...THE SAME boiler for which I supplied the specs. This caused a delay of three days...

Somewhere between weeks one and two it was discovered that the thermostats were wired as opposed to wireless...MUST point out that all items were checked on delivery (???)...this led to a series of calls to the supplier, pictures sent, bringing to light the fact that the plans were not followed and them refusing to honor the 10-year warranty...for which the Heating Engineer felt sooo guilty he redid the hallways and now the warranty is back on...allegedly...yet to confirm!

As a consequence, had to bring in an electrician at additional cost to install said thermostats and thus additional days...needless to say...he now owes me for this job!!!